As regards our machines, our technicians can be contacted by telephone during business hours to help the customer solve problems or to provide advice. If the customer requires on-site technical support, it will be provided by the technician who has the most appropriate skills and experience for carrying out the work. Assistance is normally guaranteed within 24 hours, not considering travel time. If requested by the customer, preventive maintenance plans can be prepared to reduce the possibility of failures, and therefore machine downtime.